Politique d’expédition

Shipping Policy

Welcome to Dawens Store! We appreciate your trust in our store and are committed to providing you with a convenient, reliable, and enjoyable shopping experience from the moment you place your order until your package arrives at your doorstep. This Shipping Policy explains how we process orders, prepare packages, arrange deliveries, provide tracking information, and handle shipping-related questions or concerns.

By placing an order through our website, you acknowledge that you have read and understood the shipping information outlined below. We encourage all customers to review this policy before completing a purchase so they understand our order processing procedures, estimated delivery timeframes, shipping charges, and other important delivery details.

1. Order Processing

At Dawens Store, every order is processed after successful payment confirmation. Our processing period allows us to review your order details, verify the shipping information, prepare the items for shipment, and arrange dispatch with the appropriate shipping carrier.

Please allow approximately 1–3 business days for order processing before your items are shipped. Business days generally exclude weekends and public holidays. The processing period is separate from the estimated shipping and delivery time, so your total waiting time may include both processing and transportation.

During promotional events, seasonal sales, holidays, or periods of unusually high order volume, processing may take longer than usual. Additional time may also be required if an order needs verification or if an item is temporarily unavailable.

Once your order has been prepared and dispatched, you may receive a shipping confirmation email or other notification containing the available shipment details. Please check your inbox and spam or junk folder if you are expecting an update and have not received one.

2. Shipping and Delivery Times

Delivery times depend on your shipping destination, the shipping method selected at checkout, carrier operations, and other factors that may affect transportation. Estimated delivery information will be displayed at checkout or communicated through available order notifications whenever possible.

Please remember that order processing time and shipping transit time are different. Processing refers to the time needed to prepare your order for dispatch, while transit time refers to the period during which the package is being transported to the delivery address.

All delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise. Although we make reasonable efforts to help ensure that orders are shipped promptly, Dawens Store cannot guarantee delivery on a specific date when transportation depends on third-party shipping providers or circumstances outside our control.

Delivery may take longer during public holidays, severe weather, peak shopping seasons, carrier disruptions, customs inspections, or other unexpected events. We appreciate your patience and understanding if a shipment requires additional time to reach you.

3. Shipping Methods

Available shipping methods may vary depending on the items purchased and the destination address provided at checkout. Where multiple shipping options are available, you may be able to select your preferred method before completing your purchase.

Each shipping method may have different costs, estimated transit times, tracking capabilities, and delivery procedures. Please review the shipping options presented during checkout carefully to select the option that best suits your needs.

Shipping methods and carrier services may change from time to time due to availability, operational requirements, or destination restrictions. If a selected service becomes unavailable, we may need to contact you or arrange an appropriate alternative where possible.

4. Shipping Costs and Fees

Shipping charges, when applicable, will be calculated or displayed during checkout before you submit your order. The final shipping cost may depend on factors such as your delivery address, selected shipping method, order size, package weight, and any applicable promotional offers.

Please review the order summary carefully before making payment to ensure that you understand the total amount payable, including any shipping charges displayed at checkout. Any shipping discount or free shipping offer will be subject to the terms and conditions stated in the relevant promotion.

Unless otherwise stated, additional costs imposed by a destination country's customs authority, tax authority, or delivery provider are not necessarily included in the shipping fee shown at checkout. Customers should review the applicable terms for their destination before ordering.

5. Order Tracking and Shipping Notifications

When tracking is available for your shipment, Dawens Store will provide the tracking information through a shipping confirmation email or another available communication method. You can use the supplied tracking number or link to review shipment progress through the relevant carrier.

Please note that tracking information may not appear immediately after dispatch. Some shipping providers require additional time to scan a package into their systems and update the tracking page. It is normal for tracking details to remain unchanged for a short period while a package is being transferred between facilities.

If your tracking information has not updated for several business days, please review the carrier's tracking page again and contact our customer support team if you need assistance. We will do our best to help you understand the available shipment information and identify the appropriate next steps.

6. Shipping Address and Customer Information

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please double-check your full name, street address, apartment or unit number, city, state or province, postal code, country, and contact information before submitting payment.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, additional carrier charges, or the return of a package to its sender. Dawens Store cannot guarantee successful delivery when inaccurate information has been provided at checkout.

If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible. We will review your request and determine whether an address correction is possible. However, changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

Customers should also ensure that someone can receive the package at the specified address when required. Dawens Store is not responsible for delays caused by unavailable recipients, inaccessible delivery locations, or inaccurate delivery instructions supplied by the customer.

7. International Shipping

International shipping availability depends on the destination country, the products ordered, carrier coverage, and applicable shipping restrictions. If international delivery is available for your location, the shipping options presented at checkout will provide the information available for your order.

International shipments may require additional transportation time because of customs clearance, import inspections, local delivery arrangements, or other procedures required by the destination country. These processes are managed by the relevant authorities and service providers and may affect the final delivery date.

Customers placing international orders are responsible for providing accurate customs and delivery information when requested. Certain products may be subject to restrictions or may not be eligible for shipment to particular countries or regions.

If international shipping is offered for your destination, please review any available delivery information and applicable local requirements before completing your purchase. Dawens Store cannot guarantee that every product can be shipped to every international destination.

8. Customs Duties, Import Taxes, and Other Charges

Depending on the destination country, international orders may be subject to customs duties, import taxes, handling fees, brokerage charges, or other government-imposed costs. These charges are determined by the relevant authorities or service providers and may vary according to the shipment and the destination's regulations.

Unless explicitly stated otherwise at checkout or in the applicable order terms, customs duties, import taxes, and similar destination-specific charges may not be included in the product price or shipping fee paid to Dawens Store. Customers should check the applicable import requirements before placing an international order.

Customs processing may also require additional documentation or information from the recipient. If a shipment is held for inspection or requires action from the customer, the delivery timeframe may be extended until the necessary procedures have been completed.

9. Delayed Shipments

Although we aim to help orders reach customers within the estimated delivery timeframe, delays can occasionally occur. These may result from severe weather, transportation disruptions, high shipping volumes, customs inspections, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, we recommend checking your tracking information first. Please allow reasonable additional time for carrier updates, especially during busy shipping periods or when the package is being transported internationally.

If your shipment appears unusually delayed, contact our customer support team with your order number and tracking details, if available. We will review the information provided and assist you with the next steps available under the applicable order and shipping terms.

A delay does not automatically mean that a package has been lost. Some shipments may experience temporary tracking interruptions or extended transit times before the next carrier scan becomes available.

10. Lost or Missing Packages

If your package appears to be lost or has not arrived after the expected delivery period, please contact Dawens Store customer support so that we can review the order details and available tracking information.

To help us investigate, please provide your order number, the email address associated with your purchase, the tracking number if available, and a brief description of the delivery issue. We may need to review the carrier's records or follow the carrier's investigation procedure before determining the appropriate resolution.

If the tracking page indicates that the package was delivered but you have not received it, please check your mailbox, parcel locker, front entrance, building reception, and any designated safe delivery location. You may also wish to ask household members, neighbors, or building management whether the package was accepted on your behalf.

If the package remains missing after these checks, contact us for further assistance. Any replacement, refund, or other resolution will be reviewed according to the circumstances, applicable consumer protection laws, and our relevant store policies.

11. Failed Delivery Attempts and Returned Packages

A delivery attempt may fail if the recipient is unavailable, the address is incomplete or incorrect, the delivery location cannot be accessed, or the carrier is unable to complete delivery for another reason.

Depending on the carrier's procedures, a package may be held at a local facility, scheduled for another delivery attempt, redirected to an approved collection point, or returned to the sender. Please follow any instructions provided by the shipping carrier to arrange delivery or collection where possible.

If a package is returned to Dawens Store because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, please contact our customer support team. We will review the situation and explain the available options.

Additional shipping charges may apply if reshipment is available and the return resulted from incorrect customer information or another customer-controlled circumstance. Any applicable charges and available options will be assessed in accordance with the relevant order terms and applicable law.

12. Incorrect, Damaged, or Missing Items

We want you to receive the items you ordered in satisfactory condition. If your package arrives with an incorrect item, visible shipping damage, or an item missing from your order, please contact our customer support team as soon as reasonably possible after receiving the shipment.

To help us investigate and resolve the issue efficiently, please include your order number, a description of the problem, and clear photographs of the item, packaging, shipping label, or any visible damage when relevant. Please retain the original packaging until the issue has been reviewed, if practical.

After reviewing the information, our team will explain the available next steps. Depending on the circumstances and applicable policies, a resolution may include an eligible replacement, refund, return arrangement, or another appropriate solution.

Please do not discard damaged products or return items without first reviewing any instructions provided by our customer support team. We will do our best to make the process clear and convenient.

13. Pre-Orders and Temporarily Unavailable Items

Some products may be offered as pre-orders or may require additional time before they are ready to ship. When this applies, any available estimated release, dispatch, or shipping information will be provided on the relevant product page or through an order notification.

Pre-order dates and restocking estimates are subject to change due to supplier schedules, production delays, transportation arrangements, or other circumstances. An estimated availability date should not be considered a guaranteed delivery date unless expressly stated.

If an item becomes unavailable after an order has been placed, we will review the situation and communicate the available options where appropriate. Any cancellation, refund, or other arrangement will be handled according to the applicable order terms and consumer protection requirements.

14. Order Changes and Cancellations

We understand that customers may occasionally need to make changes to an order after checkout. If you need to update your shipping address, correct contact details, or request an order cancellation, please contact us as soon as possible.

Requests can only be accommodated when the order's processing and fulfillment status allows the change. Once an order has been packed, dispatched, or transferred to a shipping carrier, we may no longer be able to modify or cancel it.

If a change cannot be made before dispatch, please contact our support team to discuss any available alternatives. Any cancellation, return, or refund request will be assessed in accordance with our applicable policies and your rights under relevant law.

15. Shipping Restrictions and Unavailable Destinations

Shipping availability may be limited by carrier coverage, local regulations, customs requirements, transportation restrictions, or the nature of particular products. As a result, we may not be able to deliver every item to every address or destination.

If a destination or product is not eligible for shipping, the restriction may be indicated during checkout or communicated by our customer support team. Please ensure that the delivery information provided is complete and that the destination is eligible before placing your order.

If an unexpected shipping restriction affects an order after purchase, we will review the available options and communicate with the customer as appropriate.

16. Delivery Confirmation and Safe Delivery

Depending on the carrier and selected shipping service, delivery may be confirmed through a tracking update, delivery photograph, signature, or another confirmation method supported by the carrier.

Please provide any necessary delivery instructions accurately when placing your order. If your address has special access requirements, such as a gated entrance, apartment building, or designated parcel reception area, include relevant details when the checkout process allows it.

If you believe that a delivery confirmation is incorrect, please contact our customer support team promptly. We will review the available information and advise you on the appropriate next steps.

17. Shipping Policy Updates

Dawens Store may update this Shipping Policy from time to time to reflect changes in shipping procedures, carrier services, operational requirements, or applicable laws and regulations.

Updated versions will be published on this page. We encourage customers to review the policy periodically to stay informed about our current shipping procedures and any changes that may affect future orders.

Any mandatory rights provided by applicable consumer protection laws will remain unaffected by this policy. Where required by law, the applicable legal requirements will take precedence over any inconsistent provision of this Shipping Policy.

18. Contact Us

If you have questions about order processing, shipping costs, tracking information, delivery estimates, delayed shipments, missing packages, or other shipping-related concerns, our customer support team is here to help.

When contacting us, please include your order number and a clear description of your question or concern. Providing accurate order information will help us identify your purchase and review your request more efficiently.

You can reach the Dawens Store customer support team through the Contact Us page on our website. We will review your inquiry and respond as soon as reasonably possible.

19. Our Commitment to Customers

At Dawens Store, we value our customers and understand that receiving an order on time is an important part of the shopping experience. We strive to provide clear shipping information, process orders efficiently, and offer helpful support when delivery questions arise.

While some aspects of shipping are handled by external carriers and may be affected by circumstances outside our control, we are committed to reviewing reported issues fairly and communicating available solutions whenever possible.

Thank you for choosing Dawens Store and for giving us the opportunity to serve you. We appreciate your business, your patience, and your continued trust in our store.

Thank you for shopping with Dawens Store!

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